Privacy Policy
Contents
01 Overview
This Privacy Policy explains what information Energy Help Support ("we", "us", "our") collects when you use energyhelpsupport.com (the "Website") or engage our advisory services, how we use it, and the choices you have. We keep this policy short and plain on purpose — if anything is unclear, just ask us.
02 Information We Collect
We collect only what we actually need to respond to you and perform the services you request:
- Contact details you provide: name, email address, and phone number when you submit the contact form, call, or email us.
- What you ask about: the topic of your inquiry and any documents you voluntarily share with us, such as utility bills, account details, or contracts, that are necessary for the review you request.
- Basic technical information: your browser type and the pages you visit, collected in aggregate only (see Cookies & Tracking below).
03 How We Use Your Information
We use your information to:
- Respond to your inquiries and provide the consulting or advisory services you request;
- Prepare and explain recommendations, dispute letters, and other documents you ask us to prepare;
- Keep records of our engagements, as required for ordinary business practice;
- Improve the content and structure of the Website; and
- Comply with legal and accounting obligations.
04 How We Share Information
We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:
- Service providers: trusted third-party services that power parts of the Website (for example, the secure service that delivers contact-form submissions to our email address), limited to what is necessary for them to perform that function;
- As you instruct: if you ask us to forward a document or letter to a utility or other third party on your behalf;
- When required by law: in response to a valid legal process or to protect our rights, your safety, or the safety of others.
05 Contact Form Processing
Messages sent through our contact form are delivered to our email address (info@energyhelpsupport.com) through a third-party form-relay service. That service transmits your message to us and does not use its contents for advertising or marketing. You can of course also email us directly, in which case no relay service is involved.
06 Data Retention
We keep your correspondence and engagement records for as long as reasonably necessary to support the services we provide to you and to meet our legal and accounting obligations, after which we delete or anonymize them. If you no longer wish us to retain your personal information, contact us and we will arrange this where it does not conflict with legal record-keeping requirements.
07 Security
We use reasonable technical and organizational safeguards to protect your information, including secure email delivery and access controls. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security — but we take the protection of your data seriously and will notify you promptly if we become aware of a breach affecting your information.
08 Cookies & Tracking
The Website does not use advertising or cross-site tracking cookies, and we do not embed third-party analytics that profile individual visitors. If a functional cookie is ever required (for example, to remember a preference), it will be described here and will be limited to what that function requires.
09 Children's Privacy
The Website and our services are directed to individuals and businesses over the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10 Your Rights & Choices
Depending on where you live, you may have rights under data-protection laws to access, correct, delete, or restrict the use of your personal information, and to object to or limit certain processing. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe. You may also withdraw consent at any time where processing is based on consent.
11 Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always the one on this page, with the "Last updated" date revised. Material changes will be reflected here, and for active clients we will notify you directly by email.
12 Contact
Questions or requests about this Privacy Policy can be sent to us at any time:
- Email: info@energyhelpsupport.com
- Phone: (888) 250-3807 (toll-free, Mon–Fri 8:00 AM – 6:00 PM Mountain Time)
- Address: Energy Help Support, 570 W 350 N Apt 9, Tremonton, UT 84337, USA